AKL

Auckland International Airport

Auckland, NZ

SHOPPING, DEALS AND OTHER SERVICES

Getting around the airport

AKL

Auckland Airport is located in Mangere, 21 kilometres south of downtown Auckland. The airport has two terminals that 500 meters apart: the International Terminal and the Domestic Terminal.

  •  The terminals are connected by an open-air landside walkway (10-15 minute walk) and a free inter-terminal bus that runs every 15 minutes from 05:00-22:30.
  • The International Terminal has two levels. The ground level is arrivals and check-in zones A-E; Level 1 is the departures, retail shops and restaurants, and access to departure gates.
  • The Domestic Terminal has a two levels with check-in counters and security check on the ground floor, and departure gates 20-33 and the Koru Lounge on the first floor.
  • Luggage carts are available free of charge.        
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Getting into Auckland

Different options available

Skybus Express

The Skybus Express (formerly Airbus) operates between both terminals and central Auckland. The bus travels to the Downtown Ferry Terminal via Mount Eden Train Station on the Western Line. The bus travels down Queen Street to the Ferry Terminal, which is opposite the Britomart Transport Centre for bus and train connections. Tickets cost NZD 16 (USD 11) and travel time takes between 45 minutes to an hour.

International Terminal, landside, ground level, to the left of door 8
Domestic Terminal, landside, ground level, in between doors 4 and 5-6

Hours: 24 hours, every 15-30 minutes

380 Airporter

The 380 Airporter operates between Onehunga, both airport terminals, and Manukau City. Passengers can connect to Britomart Transport Centre at Onehunga, Papatoetoe, or Manukau stations. The fastest option is Papatoetoe. Tickets to Manukau is NZD 5 (USD 3.50) and journey time is 24-40 minutes; tickets to Onehunga are NZD 4 (USD 2.75) with a 30 minute journey time. 

International Terminal, landside, ground level, door 8
Domestic Terminal, landside, ground level, in between doors 3 and 4

Hours: 05:00-23:00 Mon-Fri, 06:40-23:40 Sat-Sun (Manukau), 06:00-19:15 Mon-Fri, 06 :20-20 :20 Sat-Sun (Onehunga); Every 30 minutes

Taxi

Taxi and shuttle ranks are located outside the arrivals area in both terminals. Fares to the city are between NZD 75 and NZD 90 (USD 51-61).

International Terminal, landside, ground level, door 8
Domestic Terminal, landside, ground level, outside Jetstar forecourt

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Transferring Between Flights

Getting between terminals

Allow three hours for transfers from international to domestic flights. You must collect your luggage, clear customs and go to the domestic transfer desk on the ground level of the International Terminal. If you have less than 60 minutes before your departure, proceed directly to the Domestic Terminal.

International Terminal, landside, ground level, next to Check-in Zone A

For a transfer to another international flight, proceed to the International Transfer screening point located adjacent to arrival Gate 2. You will need to undergo security screening before you can proceed to the departures area and board the next flight. Once you clear security, head to the transfer desk on level 1.

International Terminal, airside, level 1, at the hall to gates 5-10

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Strict customs controls

Beware of what you're bringing in

Just as Australia, New Zealand has very strict biosecurity controls on what can and cannot be brought into the country, including food and plants. Even muddy shoes, snacks, or flowers can be subject to quarantine. If in doubt, it’s best to declare any items that could be disallowed or face large fines.

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Showers

Free showers available

Free showers are available to transit travellers who would like to freshen up. The Collection Point (outside duty free shops) sells toiletries and hires towels and hairdryers. For non-transit travellers, showers are in the ground floor arrivals area after immigration. Towel packs and shower keys are available when the i-SITE tourist information desk is open. The shower key requires a refundable NZD 10 (USD 6.80) deposit.

International Terminal, airside, level 1, next to Emperor Lounge

International Terminal, landside, ground level, next to McDonald’s near doors 11 and 12.

i-SITE hours: 06:00-22:00; next to Telecom near door 11

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Lounges

Great facilities at AKL

Emperor Lounge – Showers Available

Hot food, reading material and complimentary Wi-Fi and work stations. Access NZD 55 (USD 38). 

International Terminal, airside, level 1, to the right of Aelia Duty Free
Hours: 06:00-00:00 daily

Air New Zealand Koru Club – Showers Available

Hot food, work stations, children’s play area available. Access NZD 55 (USD 38) for Domestic Terminal, NZD 85 (USD 58) for International Terminal.

Domestic Terminal, airside, level 1, towards gates 32-33
Hours: 45 minutes before first flight until last departure 

International Terminal, airside, level 2, next to Aelia Duty Free above Emperor Lounge
Hours: 04:30 to last departure

Qantas Club – Showers Available

Lounge dining, bar access, wireless internet and reading materials. Access with Qantas Club Membership.

International Terminal, landside, ground floor, between Check-in Zones D and E
Hours: 04:00 to last departure of Qantas or Emirates flights

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Massage Chairs

Relax before your flight

Massage chairs are available in the International Terminal

International Terminal, airside, level 1, gates 2 and 4

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Luggage storage

SmarteCarte storage offices

There are two luggage storage offices available in the International Terminal. Rates are as follows:

Small items: NZD 8 (0 - 4 hours); NZD 10 (0 - 8 hours); NZD 12 (0 - 12 hours)

Large Items: NZD 10 (0-4 hours); NZD 12 (0 - 8 hours); NZD 15 (0 - 12 hours)

International Terminal, landside, departures, ground floor, opposite check-in counter 67
Hours: 03:45-23:15

Intentional Terminal, landside, arrivals, ground floor, past Air NZ Premium check-in
Hours: 03:45-23:15

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Power outlets

Throughout the airport

Outlets throughout airport; specific locations not available.

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Car rental

Lowest Price Guaranteed

An extensive choice of rental car options is available for international and domestic travellers. Desks are in the arrivals area and you will receive the vehicle upon checking in there.

International Terminal, landside, ground level, arrivals

Domestic Terminal, landside, ground level, arrivals

Hours: Vary

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